NSW Fair Trading says Mothercare customers should contact the store of purchase if they are worried about losing orders or being left with now-worthless gift cards.
The baby clothing and accessories company went into voluntary administration on January 29.
Administrators BRI Ferrier says trading will continue but unprofitable stores will close.
The closure has prompted concern about gift cards, deposits and orders from customers.
In a statement on Monday, Fair Trading said gift cards and credit notes could no longer be redeemed.
"Mothercare and Early Learning Centre gift cards and credit notes cannot currently be redeemed," it said.
However customers should keep gift cards and credit notes until a final decision "about this area of the business" is made.
Mothercare was also "working on obtaining stock for all existing orders and will contact customers once the situation is clearer".
Refunds will not be given on deposits made since January 30.
If customers can't resolve their issues they should contact NSW Fair Trading on 13 32 20.
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